Thank you for choosing O’Skin Studio NYC. Your satisfaction is of utmost importance to us, and we strive to ensure your shopping experience is seamless. Kindly review our refund and returns policy to familiarize yourself with the terms and conditions.
Overview: Our refund and returns policy is applicable for a period of 30 days from the date of purchase. Unfortunately, if 30 days have transpired since your purchase, we regret to inform you that a full refund or exchange cannot be facilitated.
Eligibility for Return: To qualify for a return, the item must be unused and remain in the same condition as when you received it. It should also be accompanied by its original packaging.
Certain categories of goods are exempt from being returned, including perishable items such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To initiate a return, a receipt or proof of purchase is required. Kindly refrain from returning your purchase directly to the manufacturer.
Partial Refunds: Partial refunds may be considered under specific circumstances, such as:
- Items not in their original condition, damaged, or with missing parts not attributable to our error
- Returns requested more than 30 days after delivery
Refunds: Upon receipt and inspection of your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original payment method within a specified timeframe.
Late or Missing Refunds: If you have not received your refund, please check your bank account and contact your credit card company. If the issue persists, reach out to your bank. Should further assistance be required, please contact us at info@oskinstudionyc.com.
Sale Items: Regular-priced items are eligible for refunds, but sale items cannot be refunded.
Exchanges: We only replace items that are defective or damaged. If you need to exchange an item, please email us at info@oskinstudionyc.com and send the item to the following physical address: {physical address}.
Gifts: If the item was marked as a gift, a gift credit for the return value will be issued upon receipt of the returned item. If the item was not marked as a gift, the refund will be sent to the gift giver.
Shipping Returns: To return your product, please mail it to the specified physical address. You are responsible for the shipping costs, and these costs are non-refundable. The return shipping cost will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Thank you for your understanding and cooperation. Should you have any further questions, please do not hesitate to contact us at info@oskinstudionyc.com.
